Eesel AI is an enterprise-ready AI platform that helps businesses transform the way they deliver customer support and manage internal knowledge. Instead of juggling scattered help docs, ticketing systems, and endless email threads, Eesel AI unifies all of your company’s existing resources – help centers, internal documentation, past tickets, macros, and even browser history – into a single intelligent assistant.
Whether it’s handling customer inquiries, triaging support tickets, or helping employees instantly find the right internal information, Eesel AI makes knowledge accessible and actionable across your entire organization.
AI customer support tool for creating AI agents, copilots, and chatbots for your teams and customers.
- Automate tier 1 support
- Automatically draft replies straight in your helpdesk
- Create an internal chat on Slack or Teams for your team members to onboard, or speed up internal processes
- Connect to hundreds of platforms to train the AI on your knowledge
- Fully customize using a plain text prompt, and create actions and API calls for the AI to take as part of its responses.
What Eesel AI Can Do
- AI Agent & Triage
- Acts as the frontline of customer support by automatically responding to common questions using your existing knowledge base.
- Classifies, routes, and tags incoming tickets, closing out spam and repetitive “thank you” messages without human intervention.
- Includes sandbox testing so you can safely train, test, and refine AI performance before deploying live.
- AI Copilot for Agents
- Assists your support team by drafting personalized, accurate responses directly inside tools like Zendesk or Freshdesk.
- Mirrors your brand’s tone of voice to ensure consistency across every customer interaction.
- Helps onboard new agents faster by giving them AI-generated drafts backed by real company knowledge.
- AI Internal Chat
- Turns company documents—whether in Confluence, Google Docs, or Notion—into a conversational knowledge base.
- Accessible directly within Slack or Microsoft Teams, so employees can ask questions and get instant, AI-powered answers.
- AI Chat Bubble for Websites & Apps
- A customizable, embedded AI chatbot that provides 24/7 customer support on your website or application.
- Can be tailored for sales assistance too—helping customers browse product catalogs, compare items, and make purchases.
- AI-Powered Email & Ticket Writing
- Automatically drafts professional, on-brand responses for email and ticket communication.
- Reduces response times while improving accuracy and consistency.
Why Companies Choose Eesel AI
- Customer Satisfaction: Faster response times and consistent answers improve customer trust, loyalty, and retention.
- Efficiency Gains: Companies report resolving up to 81% of support conversations autonomously, freeing human agents to focus on complex issues.
- Cost Savings: With AI handling millions of tickets and chats, organizations can cut support costs dramatically—often paying for itself within two months.
- Employee Productivity: Internal teams spend less time searching for answers and more time executing, thanks to instant access to company knowledge.
